Shipping & Returns

Shipping & Returns Policy for The Childrens Center INC:

Thank you for choosing The Childrens Center INC! We are committed to providing a smooth and satisfactory shopping experience. Please read the following shipping and returns policy carefully.

Shipping Policy:
1. We currently offer shipping services to customers within the United States only.
2. Orders are typically processed within 15 business days after payment is received.
3. We use reliable shipping carriers to ensure your order arrives safely and on time.
4. Shipping costs will be calculated at checkout based on the weight, dimensions, and destination of the package.
5. Delivery times may vary depending on your location, but most orders are delivered within 15 business days.

Return Policy:
1. We gladly accept returns on merchandise within 30 days of purchase.
2. To be eligible for a return, the item must be unused and in the same condition as when received.
3. Please include a copy of the original receipt or proof of purchase with your returned item.
4. Customers are responsible for any return shipping costs unless the return is a result of our error.
5. Refunds will be issued to the original payment method within 5-7 business days after we receive the returned item.

Damaged or Defective Items:
1. If you receive an item that is damaged or defective, please contact our customer service within 48 hours of receipt.
2. We may require photo evidence of the damaged or defective item before initiating the return process.
3. We will gladly replace the item or issue a full refund, including any return shipping costs, in such cases.

How to Initiate a Return:
1. To initiate a return, please contact our customer service at info@opalacacoffee.com.
2. Our team will provide you with further instructions on returning the item and assist with any queries you may have.

Note: This policy is subject to change without notice. We encourage you to review the policy before making a purchase.

If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you.